Terms & Conditions

Last updated: 12 October 2026

Welcome to the Parklangley Club app ("the App"). Please read these terms before using the App. By downloading, logging in to or using the App, you agree to these terms. If you don't agree, please don't use the App.

1. About the App

The App is provided by Appified Ltd (Company No. 09405749), 3 Bushey Way, Beckenham, BR3 6TA ("we", "us", "our") for members of The Parklangley Club ("the Club").

Depending on what the Club offers, the App lets you view availability and book courts and other club activities (including by voice with Ask Evie), manage and cancel your bookings, view your wallet balance and statement, transfer funds and request money from other members, find other members, take part in box leagues and chat with the other players in your box, and receive reminders and notifications.

2. Who can use the App

• You must be at least 16 years old. Parents and guardians may use the App to manage bookings for their children.
• You must be a member of the Club with valid login details for the Club's membership system.
• You are responsible for keeping your login details secure. If you think someone else has access to your account, change your password through the Club's own system straight away.

3. What the App does (and doesn't do)

• The App connects to the Club's membership system using your own account. It shows you information from that system and carries out the instructions you give it there.
• The App does not replace the Club's own system. It is an additional way to use it.
• The App never handles card payments. Your wallet and any charges are managed entirely by the Club.
• The Club's membership system is run by a third-party software supplier. Appified Ltd is not affiliated with that supplier, and changes to its system may affect how the App works.

4. Bookings and activities

• A booking made through the App is made on the Club's system. The booking is between you and the Club, and is subject to the Club's own rules, prices, policies and availability.
• The Club may cancel, change or restrict bookings at its discretion. We have no control over the Club's decisions.
• If you add another member to a booking as your playing partner, you are responsible for having their agreement. Depending on the Club's rules, they may be charged their share of the booking.
• Coaching sessions, Pay and Play sessions and other club events booked through the App are subject to the Club's terms for those activities.
• Ask Evie is an AI assistant that turns what you say into a suggested booking. It can mishear or misunderstand you, and it never books anything until you tap to confirm, so please check the court, date, time and any partner before you do.

5. Wallet, transfers and payment requests

• The wallet balance and statement shown in the App are read from the Club's system and are for information. They may not always reflect the very latest position.
• Transfers and payment requests are instructions you give, which the App carries out on the Club's system. Please check the amount and the member before you confirm: once carried out they may not be reversible.
• We do not hold, manage or have any control over your wallet funds. Top-ups, refunds, charges and discrepancies are handled by the Club, and any disagreement about money between you and another member is a matter between you and them.

6. Box leagues and results

Results you submit through the App are recorded on the Club's system and may not be changeable afterwards. Please check the scores before submitting. Standings and fixtures are shown as the Club's system holds them.

When a result is submitted, the App posts it to the box's chatroom, with both players' names, the score and their new positions in the box.

7. Box chatrooms

Each box in a box league has its own chatroom, open only to the players in that box for the current round. Players are added and removed automatically as the league moves on. You must be 18 or over to use the chatrooms; the App checks your age from your club account.

How we keep them safe. The chatrooms are for adults only, checked against the Club's membership records. Offensive language is blocked automatically by a word filter. Members can report, mute and block, and we remove illegal content as soon as we know about it. Our Reporting and Complaints page explains how reports, appeals and complaints are handled.

• Who sees your messages. Everything you post can be seen by the players in your box, including anyone who joins the box later in the same round. When a new round starts, every message is permanently deleted.
• You're responsible for what you post. Use the chatroom for arranging games and other friendly club conversation.
• Zero tolerance. We do not tolerate objectionable content or abusive behaviour. Don't post anything abusive, threatening, harassing, discriminatory, obscene or unlawful. Don't post spam, advertising or other members' personal information, and don't impersonate anyone. Messages containing offensive language are blocked automatically. If you think a message was blocked wrongly, you can appeal (see Reporting and Complaints).
• Reporting. You can flag a message, or mute or block another player, from the message menu, or email us at admin@appifieduk.com. We review reports and aim to act on them within 24 hours. See Reporting and Complaints for what happens next.
• Our actions. We may remove any message, and suspend or end anyone's access to the chatrooms or the App, if we believe these terms or the Club's rules have been broken. We may tell the Club about serious or repeated breaches. You can appeal any of these decisions.
• Not monitored. We don't watch chatrooms as they happen, so we can't guarantee that others will follow these rules.

8. Other members and acceptable use

The App shows other members' details only as they appear in the Club's member directory. You agree to:

• use other members' contact details only for genuine club-related contact, such as arranging a game;
• not harass, spam or market to other members, or send them unwanted payment requests;
• not copy, collect or share other members' details outside the App;
• not use the App for anything unlawful, or in any way that could damage, disable or impair the App, the Club's system or any connected service;
• not try to gain unauthorised access to any part of the App, its servers or any connected system.

We may suspend or end your access to the App if you break these rules.

9. Notifications and reminders

Reminders and notifications are a convenience. Their delivery and timing depend on your device and on Apple's and Google's notification services, and they are not guaranteed. Please don't rely on them to remember a booking.

10. Accuracy

We make every effort to make sure the information the App processes and displays is accurate, and that your instructions are carried out correctly on the Club's system. However, the App depends on the Club's system and on other services outside our control, so we cannot guarantee that information is always complete, accurate or up to date. If accuracy matters, for example for an important booking or a payment, please check it on the Club's own system.

11. Limitation of liability

This is the important bit. The App is provided free of charge, on an "as is" and "as available" basis. To the fullest extent permitted by law:

• No warranties. We make no warranties or representations, express or implied, about the App, including its reliability, accuracy, availability, fitness for a particular purpose, or that it will be error-free or uninterrupted.
• Money. We are not liable for any loss of money of any kind, including incorrect wallet balances, failed, duplicated or mistaken transfers or payment requests, charges for bookings, or any other financial loss arising from your use of the App. Your financial relationship is with the Club, not with us.
• Bookings. We are not liable if a booking is not made, is made incorrectly, is cancelled or lost, or if you miss a booking or session for any reason connected with the App.
• Software issues. Like all software, the App may contain bugs. We are not liable for any loss, inconvenience or damage caused by bugs, crashes or unexpected behaviour.
• Data. We are not liable for any loss of data, including booking history, preferences or account information.
• Availability. The App may be unavailable at times, for example for maintenance or because of problems outside our control. We are not liable for any loss or inconvenience this causes.
• Content posted by others. Messages in box chatrooms are written by members, not by us. We are not responsible for what other members post, or liable for any loss or upset it causes, though we will act on reports as described in section 7.
• The Club and other members. We are not liable for any act, decision or omission of the Club or of other members, including changes to prices, rules or availability, cancelled bookings, or any dispute between you and the Club or another member.
• Third-party services. The App relies on third-party services, including the Club's membership system, cloud hosting and notification services. We are not liable for any failure or outage of those services.

Because the App is free, Appified Ltd's total liability to you for all claims arising from or relating to the App is limited to the amount you have paid us for it, which is zero.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales. Nothing in these terms affects your statutory rights as a consumer.

12. Your responsibilities

• Check the details of every booking, transfer, payment request and result before you confirm it.
• Take care with what you post in box chatrooms: other players can see it.
• Check your bookings and wallet on the Club's own system where accuracy is critical.
• Keep your login details and your device secure.

13. Intellectual property

The App, its design, code and content (excluding the Club's own content) are owned by Appified Ltd and protected by copyright and other intellectual property laws. You may not copy, modify, distribute or reverse-engineer any part of the App.

14. Updates and changes

• We may update the App from time to time to add features, fix problems or improve performance. Some updates are installed automatically, and some may be needed for the App to keep working.
• We may change these terms at any time. The date at the top shows when they last changed, and we'll let you know in the App about significant changes. If you keep using the App after a change, you accept the updated terms.
• We may change, suspend or discontinue the App, or any feature of it, at any time.

15. Ending your use of the App

You can stop using the App at any time by logging out and deleting it from your device. We may suspend or end your access at any time, including if we believe you have broken these terms.

16. Privacy

Your use of the App is also covered by our Privacy Policy, which explains how we handle your personal information.

17. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute about them or about your use of the App.

18. Severability

If any part of these terms is found to be invalid or unenforceable, the rest of the terms continue in full force.

19. Contact us

Questions about these terms? Email Appified Ltd at admin@appifieduk.com. For questions about your membership, bookings or wallet, please contact the Club directly.