Reporting and Complaints

Last updated: 12 October 2026

This page explains how to report something in the Parklangley Club app ("the App") box chatrooms, what we do about it, how to appeal if we've acted against you, and how to complain about us. The App is provided by Appified Ltd, and these processes are run by us, not by The Parklangley Club.

1. How we keep the chatrooms safe

• Each box chatroom is open only to the players in that box, and only to members aged 18 or over, checked against the club's membership records.
• Messages containing offensive language are blocked automatically by a word filter.
• You can flag any message, and mute or block any other player.
• Every message is permanently deleted when a new round of the league starts.
• We remove illegal content as soon as we know about it, and act on reports within 24 hours.

2. How to report a message or a member

You can report anything you think is illegal, such as threats, harassment, hate, fraud, intimate images shared without consent, or anything involving a child. You can also report anything that breaks the chatroom rules in section 7 of our Terms & Conditions.

• In the App: press and hold the message, then choose Flag. From the same menu you can mute or block the person who posted it.
• By email: write to admin@appifieduk.com. Please tell us which box, roughly when the message was posted, and what the problem is. A screenshot helps.

You don't need to be in the box, or a member of the club, to report something to us by email.

3. What happens next

• We acknowledge email reports within 2 working days.
• We review every report and aim to act on it within 24 hours.
• Depending on what we find, we may take no action, remove the message, warn the member, suspend them from the chatrooms or the App, or tell the club.
• If you reported it by email, we'll tell you what we decided.
• We report content that may be a crime to the police, and any child sexual abuse material to the National Crime Agency.

4. Appeals: if we've acted against you

If we removed a message of yours, the word filter blocked one, or we suspended your access to the chatrooms or the App, and you think we got it wrong:

• email admin@appifieduk.com within 30 days, saying what happened and why you think the decision was wrong;
• we acknowledge your appeal within 2 working days, look at it afresh, and tell you our decision within 7 days;
• if we were wrong, we restore your access, or tell you that you're free to post the message again.

5. Complaints about us

You can also complain if you think we didn't deal with a report properly, didn't follow the steps on this page, wrongly kept you out of the chatrooms (for example because of your age), or aren't meeting our duties under the Online Safety Act 2023. Email admin@appifieduk.com; we acknowledge complaints within 2 working days and reply in full within 14 days.

The person at Appified Ltd responsible for online safety, and for reports and complaints, is its director, who can be contacted at the same address.

Ofcom regulates online safety in the UK. It doesn't resolve individual complaints, but you can tell it about a concern at ofcom.org.uk. For complaints about how we use your personal information, see our Privacy Policy.

6. The club's own rules

Behaviour between members, on or off court, is also covered by The Parklangley Club's own rules and code of conduct. For concerns about safeguarding or conduct at the club itself, please also contact the club.