Elevate Privacy Policy

Introduction

Elevate is a workforce management application provided by Optime Group Limited ("Optime", "we", "us" or "our").

This Privacy Policy explains how we collect, use, store and protect your personal information when you use the Elevate mobile application.

By using Elevate, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

To provide our services, we may collect the following information:

Account Information

• Name
• Email address
• Mobile telephone number
• Username and password
• Profile photograph (if uploaded)

Work Information

• Shift bookings
• Work schedules
• Availability
• Attendance records
• Clock-in and clock-out activity
• Hours worked
• Earnings information displayed within the app

Communications

• Messages sent through the platform
• Group communications
• Support enquiries and feedback

Location Information

Elevate uses location services when clocking in and out of shifts to help verify attendance and work location.

Location data is only collected where permission has been granted through your device settings.

Device Information

We may automatically collect information about your device, including:

• Device type
• Operating system
• Application version
• IP address
• Device identifiers
• Diagnostic and usage information

Notifications

We may send push notifications relating to:

• Shift opportunities
• Schedule changes
• Attendance reminders
• Important account updates
• Operational communications

You can manage notification preferences through your device settings.

How We Use Your Information

We use your information to:

• Create and manage your account
• Provide scheduling and workforce management services
• Enable shift booking and availability management
• Record attendance and working time
• Verify attendance locations
• Facilitate communication through the platform
• Display earnings information
• Provide support and assistance
• Improve the performance, reliability and security of the app
• Comply with legal and regulatory obligations

Sharing Your Information

We may share information with:

• Your employer, recruitment agency, workforce provider or client organisation where necessary to provide workforce management services.
• Service providers who support the operation of the platform.
• Regulatory authorities, law enforcement agencies or other parties where required by law.

Messages and communications sent through the platform may be accessible to authorised administrators for operational, support, compliance, safeguarding, security and legal purposes.

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

While we take reasonable steps to protect your information, no system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to provide our services, meet legal obligations and resolve disputes.

Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict certain processing activities
• Object to certain processing activities

To exercise your rights, please contact us using the details below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published within the app or on our website.

Contact Us