housing disrepair protocol 6.3
Housing Association Tenant Responsibilities and Repair Obligations.
As a housing association occupant, you have a series of repair and upkeep commitments, mainly for functions inside your residential or commercial property.
If you or somebody visiting your home mistakenly or intentionally causes damage, you’ll be the one accountable for fixing it.
If something happens and repair work is required then you need to tell your property owner as soon as possible.
They may agree to perform home repair and upkeep themselves and after that charge the expense to you, or they may agree to you repairing it.
By law, in every tenancy agreement it will state that you need to admit for repair: your property owner or their agent can access your house as long as they offer you at least twenty-four hours notice.
In an emergency, for example if a pipeline has burst, and they can’t contact you then they hold the right to go into the residential or commercial property without your approval.
You are responsible for using your home in a “tenant-like” way, which typically means:.
Performing small repair work yourself i.e. changing merges and light bulbs.
Keeping your house reasonably clean.
Not causing damage to the home – consisting of visitors.
Utilizing any fixtures and fittings correctly, for instance, not obstructing a toilet by flushing something unsuitable down it.
It is very important to note that at no point during the tenancy do you deserve to stop paying or refuse to pay lease.
Even if your property owner has actually failed to perform repair work, you should continue to pay lease until the end of the occupancy.
If you think you must not need to pay the total, you can form a grievance with the property owner in which you can state your factors.
How to Complain About Repairs and Maintenance
If you require to complain to the housing association, there are 3 main methods for doing this. The first technique should be utilized in all cases; the other 2 will depend on the nature of the housing repair. You can possibly pursue proprietor compensation for hassle for actually having to make a claim.
The first technique is to contact your housing association and follow their formal complaints treatment. This should be detailed in your tenancy arrangement.
The second method is to complain to the Housing Ombudsmen Service. A Government body specifically charged with taking care of the tenants’ rights.
The third approach only works for health-threatening housing disrepair. Such as payment for disrepair example would be serious, health-threatening mould. And in these cases, you can make a grievance to the Environmental Health Department, who handles any issues that cause a health threat to the general public.
We can also advise you about the very best grievances procedure to follow, call us on the number at the bottom of this guide to discover how.
What Evidence Do You Need to Complain About the Housing Association?
Part of the answer to the concern, how to make a grievance about Housing association? Is that you need to prepare proof to support your claim, such as:
Copies of all correspondence between yourself and the Housing association talking about the matter.
Photo and video evidence of the problem.
Information of any stopped working attempts at a repair.
A record of all telephone call regarding the problem.
Medical records if the Housing repair triggered a health problem.
All invoices for anything you have actually spent to navigate the problem in the short-term.
We is experienced with complains about Housing associations and can help you to claim the Housing disrepair compensation you are entitled to. Call us at the number at the bottom of this page to continue.
When You Report A Problem, How Long Do Housing Associations to Address It?
When you have made a protest to your Housing association about Housing disrepair, they have a finite time to complete the repairs in. The repair work schedule will be set out in your tenancy arrangement and differs in between Housing associations. As soon as this time period has actually run, you will then have the ability to start a settlement claim.
We can assist you make a injury claim for an injury or health problem triggered by Housing disrepair. Call us at the number down near the bottom of this page to start your claim today.
