halton housing repairs number
Housing Association Tenant Responsibilities and Repair Obligations.
As a housing association occupant, you have a series of repair work and maintenance responsibilities, mainly for features inside your home.
If you or somebody visiting your home accidentally or deliberately causes damage, you’ll be the one responsible for fixing it.
If something occurs and repair work is required then you need to tell your landlord as soon as possible.
They might agree to perform home repair work and maintenance themselves and then recharge the expense to you, or they may agree to you repairing it.
By law, in every occupancy agreement it will mention that you need to admit for repair: your landlord or their representative deserves to access your home as long as they give you at least twenty-four hours notification.
In an emergency, for instance if a pipe has burst, and they can’t call you then they hold the right to get in the property without your approval.
You are responsible for using your home in a “tenant-like” way, which usually implies:.
Performing small repair work yourself i.e. changing merges and light bulbs.
Keeping your home reasonably clean.
Not causing damage to the home – including visitors.
Using any components and fittings effectively, for example, not blocking a toilet by flushing something inappropriate down it.
It is extremely important to keep in mind that at no point during the occupancy do you have the right to stop paying or decline to pay lease.
Even if your proprietor has actually failed to carry out repairs, you should continue to pay lease up until completion of the tenancy.
If you think you must not need to pay the full amount, you can form a problem with the proprietor in which you can specify your factors.
When Could Make A Complaint About Your Housing Association?
Deciding simply when to make a grievance to your real estate association will boil down to simply how bad the housing disrepair actually is. If it is the middle of winter and the central heating system has broken down, you will desire to grumble rapidly. In your tenancy arrangement, you will discover details about the maximum timescale that your housing association has to repair particular types of repairs. If this optimum timescale has not run, then you must be reporting the requirement for a repair work, instead of making a complaint about a repair work not being performed.
We can assist you declare for housing disrepair from your housing association. Call us on the telephone number down at the end of this guide to continue.
What Evidence Do You Need to Complain About the Housing Association?
Part of the answer to the question, how to make a complaint about Housing association? Is that you ought to prepare proof to support your claim, such as:
Copies of all correspondence between yourself and the Housing association going over the matter.
Image and video proof of the problem.
Information of any stopped working attempts at a repair.
A record of all call concerning the issue.
Medical records if the Housing repair work triggered a health issue.
All receipts for anything you have invested to get around the issue in the short-term.
We is experienced with grumbles about Housing associations and can assist you to claim the Housing disrepair payment you are entitled to. Call us at the number at the bottom of this page to continue.
When You Report A Problem, How Long Do Housing Associations to Address It?
Once you have actually made a formal complaint to your Housing association about Housing disrepair, they have a finite time to finish the repair work in. The repair work schedule will be laid out in your occupancy arrangement and varies in between Housing associations. As soon as this time period has actually run, you will then have the ability to start a settlement claim.
We can help you make a accident claim for an injury or disease caused by Housing disrepair. Call us at the number down near the bottom of this page to start your claim today.
