This Specific weight management mobile application (“App”) is operated by Dechra Limited, a company incorporated in England and Wales with company number 4513124, whose registered office is at Snaygill Industrial Estate, Keighley Road, Skipton, CW9 7UA, UK (“Dechra”). For the purpose of the General Data Protection Regulation (as it applies in the United Kingdom) ("GDPR"), the data controller, in relation to any personal data processed via this App, is Dechra Limited.
The terms “Dechra”, “we”, “us”, “our” and “ours” when used in this Mobile Application Privacy Notice (“App Privacy Notice”) means Dechra Limited. The terms “you”, “your” and “yours” when used in this App Privacy Notice means any user of this App. If you have questions about this App Privacy Notice please contact us by email at DataProtection@dechra.com.
IMPORTANT: BY USING THIS APP, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE COLLECTED, USED AND PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW.
Dechra is committed to taking all reasonable steps to ensure that all personal data held by us in relation to our employees, customers, suppliers and all other individuals is kept secure, processed in a fair and lawful manner and managed in accordance with all applicable data privacy laws.
Please review this App Privacy Notice carefully. It describes our current policies and practices with regard to personal data collected by us from you through our App (to the extent that such personal data is protected by applicable data protection laws). In particular, it explains what types of information we collect, how that information is used, to whom it is disclosed and how it is safeguarded.
This App Privacy Notice applies to all personal data that is collected, processed, used and stored by us in relation to users of the App.
We are continually improving our methods of communication and adding new functionality and features to our App and to our existing services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data practices will change from time to time. We encourage you to check this page frequently because, by using this App, you agree to accept this App Privacy Notice.
In relation to the use of the App, we may collect: information or pieces of information that could identify you, which could include your name, email and/or mailing address. The information you provide is stored in our databases or those of our third party suppliers (as to which, please see the section entitled “Transfer of Data to Third Parties” below).
Our App may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not control these websites and do not accept any liability or responsibility for their websites and data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any personal data about yourself.
We will use your personal data to facilitate your use of the App and we will ask only for data that is adequate, relevant and limited to what is necessary for those purposes. When we ask you for personal data, this may be used for the following purposes:
We may send you requested information on the App, our services and our products, including progress updates and recommendations to book a vet appointment;
We may send you service messages, such as reminders for password reset processes;
If you are a pet owner and you have granted your vet access to view your data, your vet will be able to see data you upload about your pet’s progress for their legitimate interest in monitoring and managing support. This data will also be shared to the Dechra vet portal for inclusion within your pet’s medical records/ongoing weight management;
We may use your personal data to provide aggregate statistics (but these statistics will include no personally identifying data); and
Where you have consented to receive such communications, if consent is required, we may also contact you occasionally:
to inform you of new apps / services we will be providing;
to send you updates on issues we think will be of interest to you;
for marketing purposes and market research.
Where you provide your personal data to us we will (unless otherwise stated) rely on legitimate interests to process your information for the purposes listed above.
Our App uses analytics technologies to distinguish you from other users of the App. We have a legitimate interest in providing you with a better experience when you browse our App and this also allows us to improve our App. In doing so, we may collect information about the country and/or time zone in which you are based, your operating system and other technical information, all of which data will be anonymised prior to any analysis and use.
If you are using our App from a country other than the country in which our servers are located, the various communications will necessarily result in the transfer of information across international boundaries. Additionally, the data we collect may be accessed, transferred to and stored by companies and external service providers established outside the UK and the European Economic Area ("EEA"). It may also be processed by personnel operating outside the UK and the EEA who work for us or for one of our service providers. Countries outside the UK and the EEA may not offer the same level of protection. To protect your data we will enter into appropriate contractual arrangements with any companies we share data with outside the UK and the EEA. Should you require further information about the means by which we ensure the protection of your data overseas, we may, upon receipt of a request from you, provide a copy of the details of the safeguards securing the transfer at our discretion.
These recipients outside of the UK and the EEA may include:
Service providers located outside of the UK and the EEA (including without limitation in the United States of America and Australia); and
Dechra group companies based outside of the UK and the EEA.
Transfer of such data outside of the UK and the EEA is aimed at the following purposes:
In order to provide you with the information, services and solutions which you have requested;
to comply with legal requirements, for the administration of justice, to respond to valid legal processes from the government or public authorities in any country in which we operate, to interact with anti-fraud databases, to protect your vital interests, to protect the legal rights, privacy or safety of the Dechra group of companies or our employees, agents and contractors, to protect the security or integrity of our databases or the App and/or to take precautions against legal liability;
to improve your (and other users’) experience of using the App
We may share personal data with other members in the Dechra group as part of our regular reporting activities on company performance and also in order to manage the App and undertake related business services. When appropriate, we will anonymise personal data when used for reviewing and reporting activities.
We will only transfer your personal data outside the Dechra group where there is a lawful ground to do so, and in accordance with data protection legislation. For example, the external service provider that hosts the App will have some access to data and, should you choose to link your account to your vet, your vet will be able to see data relating to your pet’s progress via the Dechra vet portal.
If a particular disclosure is required to meet a legal obligation (for example to a government agency or police force/security service) or in connection with legal proceedings, we may provide your personal data so long as the disclosure is limited to that which is legally required.
To protect your data we will enter into appropriate contractual arrangements to ensure that your data is kept secure and only used for legitimate, authorised purposes. We do not share, sell or distribute your personal data with unrelated third parties, except as otherwise provided for in this Privacy Notice and under these limited circumstances:
We may share personal data in the event that Dechra reorganises, sells or buys any business or assets, or a company, in which case we may disclose your personal data to the prospective transferee of such business or assets.
We may share, transfer or disclose the information in our databases and server logs to comply with a legal requirement, for the administration of justice, to respond to a valid legal process from the government or public authorities in any country in which we operate, to interact with anti-fraud databases, to protect your vital interests, to protect the legal rights, privacy or safety of the Dechra group or our employees, agents and contractors, to protect the security or integrity of our databases or this App and/or to take precautions against legal liability.
We may share information with analytic and search engine providers that assist us in the improvement and optimisation of our site but this will only be aggregated, anonymised data. Please see our Cookie Policy.
We use appropriate safeguards to ensure the confidentiality and security of the processed personal data and prevent them from alteration, corruption or access by unauthorised parties.
We also require our third party providers to use appropriate safeguards to keep your personal information secure.
We will retain your data for no longer than reasonably necessary, considering:
the purpose for which the data was collected;
the likelihood of further contact or enquiries from you with which the data may assist;
the length of any legal obligation that may attach to that data or the period within which claims might be brought relating to that data or products or services that we have provided; and
the requirements of our regulators.
You have various rights under data protection legislation, including access to, correction of or deletion of data, and withdrawal of consent to marketing activities. The rights available to you depend on our reason for processing your information. Please address any requests to data.protection@dechra.com
In addition to the above-mentioned rights, you can contact your local data protection supervisory authority. In the UK, this is Information Commissioner Office at www.ico.org.uk. In Switzerland, this is the Federal Data Protection and Information Commissioner at www.edoeb.admin.ch. In the EU, you can find details of the identity of your local supervisory authority at the following address https://edpb.europa.eu/about-edpb/about-edpb/members_en.