Privacy Policy

1. Introduction

Welcome to Cart Catalyst ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and related services (collectively, the "Service").

By installing and using Cart Catalyst, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you install Cart Catalyst, we collect your Shopify store information, including store name, domain, and contact details.
• Configuration Data: Discount rules, promotional settings, and app configurations you create within Cart Catalyst.
• Support Communications: Information you provide when contacting our support team, including messages, attachments, and contact details.

2.2 Information Automatically Collected

• Usage Data: Information about how you use Cart Catalyst, including features accessed, time spent, and interaction patterns.
• Technical Data: IP addresses, browser type, device information, and operating system details.
• Performance Data: App performance metrics, error logs, and diagnostic information to improve our Service.

2.3 Shopify Data

• Store Data: Product information, order data, customer information, and cart details necessary for discount functionality.
• Transaction Data: Information about purchases, discounts applied, and promotional campaign performance.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve Cart Catalyst's discount and promotional features.
• Customization: To personalize your experience and provide relevant recommendations.
• Analytics: To analyze usage patterns, measure performance, and generate insights for service improvement.
• Support: To provide customer support, respond to inquiries, and resolve technical issues.
• Communication: To send important updates, security alerts, and promotional information (with your consent).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To detect, prevent, and address fraud, security vulnerabilities, and other harmful activities.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, such as:

• Cloud hosting and infrastructure providers
• Analytics and monitoring services
• Customer support platforms
• Payment processing services

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as subpoenas, court orders, or government requests.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols.
• Access Controls: Strict access controls and authentication mechanisms protect sensitive data.
• Regular Audits: We conduct regular security assessments and vulnerability testing.
• Employee Training: Our team receives regular privacy and security training.
• Incident Response: We maintain procedures for detecting and responding to security incidents.

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: Information is retained while your Cart Catalyst subscription is active.
• Inactive Accounts: Data may be retained for up to 12 months after account termination for support and legal purposes.
• Legal Requirements: Some information may be retained longer to comply with legal obligations.
• Aggregated Data: Anonymized and aggregated data may be retained indefinitely for analytics and research purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Restriction: Request restriction of processing under certain circumstances.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdrawal: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic functionality and security.
• Analytics Cookies: Help us understand how you use our Service to improve performance.
• Preference Cookies: Remember your settings and preferences.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect functionality.

9. Third-Party Services

Cart Catalyst integrates with various third-party services:

• Shopify: Our app operates within the Shopify ecosystem and is subject to Shopify's privacy policies.
• Analytics Providers: We use analytics services to understand usage patterns and improve our Service.
• Support Tools: Customer support platforms help us provide better assistance.

These third parties have their own privacy policies, and we encourage you to review them.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions by competent regulatory bodies
• Other legally recognized transfer mechanisms

11. Children's Privacy

Cart Catalyst is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of material changes through email or in-app notifications
• Provide a reasonable notice period before changes take effect

13. Contact Us