Motormate

Privacy Policy

Effective date: 7 July 2026  ·  Last updated: 7 July 2026

This Privacy Policy explains how Motormate Company Ltd ("Motormate", "we", "us", or "our"), a company registered in the United Republic of Tanzania, collects, uses, stores, and protects your personal data when you use the Motormate mobile application (the "App"), available on the Google Play Store and the Apple App Store.

We are committed to protecting your privacy and handling your personal data in accordance with the Personal Data Protection Act, 2022 (Act No. 11 of 2022) of Tanzania and its regulations, and, where applicable, other data protection laws that may apply to users outside Tanzania.

By downloading, installing, or using the App, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the App.

1. Who We Are (Data Controller)

The data controller responsible for your personal data is:

2. Personal Data We Collect

We collect only the minimum personal data necessary for you to create an account and use the App. We collect the following information directly from you:

Category	Examples	How it is collected
Identity data	Your full name	Provided by you during registration or profile setup
Contact data	Email address, phone number	Provided by you during registration, sign-in, or account verification

We do not collect financial information, government identification numbers, precise location data, photos, contacts, health data, or any special categories of sensitive personal data. We do not knowingly collect any personal data beyond what is described above.

3. How We Use Your Personal Data

We use the personal data listed above solely for the following purposes:

• Account creation and management — to register your account, identify you within the App, and maintain your user profile.
• Authentication and security — to verify your identity when you sign in, and to secure your account (for example, via email or SMS verification codes).
• Service delivery — to provide the core features and functionality of the App.
• Service communications — to send you essential, non-marketing communications relating to your account or the App, such as verification messages, service notices, and responses to your support requests.
• Legal compliance — to comply with applicable laws, regulations, and lawful requests from competent authorities.

We do not use your personal data for marketing, profiling, or automated decision-making, and we do not sell your personal data to any third party.

4. Legal Basis for Processing

Under the Personal Data Protection Act, 2022, we process your personal data on the following lawful bases:

• Performance of a contract — processing is necessary to provide you with the App and its services under our terms of use.
• Consent — you provide your data voluntarily when registering, and you may withdraw consent at any time by deleting your account or contacting us.
• Legal obligation — where processing is required for us to comply with a legal or regulatory obligation in Tanzania.

5. Sharing and Disclosure of Personal Data

We do not sell, rent, or trade your personal data. We may share your personal data only in the following limited circumstances:

• Service providers — trusted third-party providers who help us operate the App (for example, cloud hosting, email or SMS delivery). These providers may only process your data on our instructions and are bound by confidentiality and data protection obligations.
• Legal requirements — where disclosure is required by law, court order, or a lawful request from a competent public authority, including the Personal Data Protection Commission (PDPC) of Tanzania.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to this Privacy Policy and applicable law.

6. International Data Transfers

Your personal data is primarily processed and stored in Tanzania. Where our service providers store or process data outside Tanzania, we take steps to ensure that such transfers comply with the Personal Data Protection Act, 2022, including ensuring an adequate level of protection or appropriate safeguards for your data.

7. Data Retention

We retain your personal data only for as long as your account remains active or as needed to provide you with the App. When you delete your account, or when your data is no longer required for the purposes described in this Policy, we will delete or anonymise it within a reasonable period, unless a longer retention period is required by applicable law.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, loss, or destruction. These measures include encryption of data in transit, access controls, and restricting access to personal data to authorised personnel who need it to perform their duties. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data:

• Access — to request a copy of the personal data we hold about you.
• Rectification — to request correction of inaccurate or incomplete data.
• Erasure — to request deletion of your personal data and your account.
• Objection and restriction — to object to, or request restriction of, certain processing of your data.
• Withdrawal of consent — to withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
• Complaint — to lodge a complaint with the Personal Data Protection Commission (PDPC) of Tanzania if you believe your data has been processed unlawfully.

To exercise any of these rights, contact us using the details in Section 1. We will respond within the timeframes required by applicable law.

10. Account and Data Deletion

You may delete your account and associated personal data at any time by:

• Using the account deletion option within the App (Settings → Account → Delete Account); or
• Sending a deletion request to operations@thee-motormate.com from the email address registered to your account.

Upon a verified deletion request, we will delete your name, email address, and phone number from our active systems, except where retention is required by law.

11. Children's Privacy

The App is not directed at children under the age of 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete such data.

12. Third-Party Links and Services

The App may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies before providing them with any personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through the App or by other reasonable means, and we will update the "Last updated" date at the top of this page. Your continued use of the App after such changes constitutes acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

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